Conditions of purchase and service contracts

1. General Conditions of E-Sale

  • These General Conditions have been prepared in accordance with what is established in the regulations governing the services of the information society and electronic commerce. As well as, on General Contracting Conditions, and General for the Defense of Consumers and Users and how many legal provisions are applicable.
  • The use and / or acquisition of any of the products and services, imply the acceptance as User, without reservations of any kind, to each and every one of the General Conditions of E-sale.
  • Amaia Cubo Design Studio informs that the procedures to carry out the acquisition of goods are those described in these General Conditions of Electronic Sale, as well as those specific ones that are indicated on the screen during navigation. Therefore, the User declares to know and accept these procedures as necessary to access the products and services offered.
  • If you want to know more about the legal status of The Web, you can visit the Legal Notice and the Cookies Policy.

2. How to order

Buying in the Amaia Cubo Design Studio online shop is very easy, you just have to follow these steps:

  • Browse through our items, choose the ones you want and add it to cart.
  • The products and professional services offered on the Web, along with its features and price, will appear on the screen.
  • In the case of physical garments, remember to use the size guides that you will find in each product to find the appropriate size of the garments you want.
  • Once chosen you must go to the cart using the “View cart” button, which will appear every time you add an article, or in the bar that you will find at the top left of the web.
  • If you have all the items you want in the cart, you can now finish the purchase with the “proceed to checkout” button.
  • Enter your shipping and / or billing information.
  • Make payment. Payments are made through Paypal and it is 100% secure.
  • In the case of virtual products, such as prints and illustrations, a download window will appear after the payment is made. If there is a technical problem with the link sent to download the digital product, you must send an email to and a new link will be sent again.
  • Once done, you will receive an email confirming your order. If you have registered you can check all your orders and edit your information in “My Account”.

Amaia Cubo Design Studio reserves the right to decide at any time, the products and services offered to Users. In this way, Amaia Cubo Design Studio may at any time add new products and services to those included in the Web. Understanding that the sale of such new products and services will be governed by the provisions of the General Conditions of E-Sale, in force at that time.

Likewise, Amaia Cubo Design Studio reserves the right to stop providing access, at any time and without prior notice, to any of the digital products and services offered on the Web.

  • For the acquisition of products and services, it is necessary that the User fill in a form, which acts as a record. Only Users over eighteen (18) years old can fill it out. This registration is free, just fill in the form included in the corresponding section or, during the purchase process itself and click on the corresponding acceptance button.
  • To proceed with the purchase of products, the indications collected on the screen must be followed, which means the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, of the existing Special Conditions.
  • Customer may request the corresponding invoice. The order confirmation and proof of purchase will not be valid as invoice.

3. Delivery times and shipping

Amaia Cubo Design Studio makes its garments for you, this can take around 2-4 days, with which the delivery time may vary according to the demand and the delivery address.

  • Renedo and Castronuevo de Esgueva: Delivery 24h. Free shipping.
  • Valladolid province: Delivery 24-48h. Shipping price: 3,50€
  • Peninsular Spain: Delivery 24-48h. Shipping price: 3,50€
  • Baleares Mallorca, Menorca and Ibiza: Delivery 48h+. Shipping price: 6,21€
  • Baleares Formentera: Delivery 48h+. Shipping price: 10,72€
  • Canary, Ceuta and Melilla air shipment: Delivery 48-72h. Shipping price: 15,08€
  • Canary, Ceuta and Melilla maritime shipping: Delivery 7-10 days. Shipping price: 10,59€
  • Portugal: Delivery 24h. Shipping price: 6,41€
  • France and Germany: Delivery 2-3 days. Shipping price: 10,85€
  • Italy, Belgium, Netherland, Great Britain, Luxembourg and Austria: Delivery 3-4 days. Shipping price: 14,85€
  • Poland, Czech Republic, Denmark, Hungary and Switzerland: Delivery 4-5 days. Shipping price: 15,34€
  • Rest of Europe: Delivery time under consult. Shipping price: 15,34€

Includes basic LTM insurance.

Canary Islands, Ceuta and Melilla: DUA importation € 20 payable at destination (DAP).

4. Payment Methods

We have the following payment methods:

  • VISA or Master Card credit card. We guarantee the security in the payment through Paypal, entity of total guarantee in the electronic commerce.
  • As an electronic payment system, the Web has an external electronic commerce payment gateway installed. All the information provided for this purpose is encrypted to guarantee the maximum security of the same.
  • In case the bank rejects your credit card, check:
    • The expiration of your credit card.
    • That you have not exceeded the amount allowed to make purchases with your credit card.
    • That all fields are filled correctly.
  • You can pay with your own Paypal account if you have one. The destination Paypal account is:

Likewise, Amaia Cubo Design Studio states that, in no case, does it store in any way the information provided by the User, through the payment gateway, and that they are only kept while the purchase is made, the payment is made and even after the withdrawal period.

5. Returns

  • Physical garments



  • If the return was for tare, defect, failure, differences with the description or error of Amaia Cubo Design Studio, the garment will be collected and the amount will be refunded within 48-72h. working days, depending on the bank.
  • To obtain a refund for products purchased through PayPal, you can send us an email to and we will manage the shipping to our Resolution Center to process the refund. If you prefer, you can open a dispute in our Paypal Resolutions Center with your email.
  • Possible expenses and bank fees will be borne by the buyer.
  • The cost of shipping costs to return an item is free by refund using PayPal. To use this service simply activate the service only once before placing your order. Activate the service now in PayPal with your email address. Refund of return expenses is a service provided by PayPal Pte. Ltd. in collaboration with TELUS International Europe, which is the service administrator. Check here the conditions and the privacy policy.

  • In case of not being successful with the size or the product is not what you expected, you can return or change the items that you have not used or washed within 7 days from the day of shipment, after that date will not admit the change or return of No item purchased through our online store.

In any case, you will receive an email of acceptance or rejection of the return. In cases of acceptance, the amount will be refunded within 48-72h. working days, depending on the bank.

If more than 10 days have passed, check that we have received your order through the courier responsible for the return, because we can not refund products that we have not received. It is recommended to send the return through a service with traking to ensure your correct shipment.

*The garments must be received in perfect condition, without having been used, with their label, without any deterioration and in the original packaging.

For all this you must send us an email to: indicating the issue of the incidence.

  • Virtual products (Patterns and illustrations)


  • If the return was for tare, defect, fault, differences with the description or error of Amaia Cubo Design Studio, it will be sent again correctly.
  • Due to the digital character of the downloaded products (PSD, JPG, AI, etc …), the return of the money corresponding to the purchase of the product is not considered. For legal purposes, it is considered that once, the product has been downloaded, the User has made use of it.

For all this you must send us an email to: indicating the issue of the incidence.

6. Customer Support

If you have any questions, comments, problems or suggestions, please contact us at or at the phone 666 540 835, we will respond as soon as possible.

Customer service hours are from Monday to Friday from 10am to 2pm. and from 4pm to 7pm.